Art. 1 - General provisions


  1. By browsing this area, the user accesses Il Crudo di Milano, available at the URL: www.ilcrudodimilano.it. Browsing the website and submitting a purchase order constitute acceptance of the Terms and Conditions and the Data Protection Policies adopted by the website and set out therein.
  2. These General Terms and Conditions of Sale apply to the sale of products solely in relation to purchases made on the website in accordance with Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree No. 206/05, as amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by


Company: Nordfish srl     
Registered office: Via Gaudenzio Fantoli 28/11 - Milano       
VAT number: 02802820304         
Registered in the Economic and Administrative Register (REA), number 289096

  1. Before accessing the products offered on the website, the user must read these General Terms and Conditions of Sale, which are deemed to be fully and unequivocally accepted at the time of purchase.
  2. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, which Il Crudo di Milano reserves the right to amend unilaterally and without prior notice.



Art. 2 - Scope


  1. These General Terms and Conditions of Sale govern the offering of products and the submission and acceptance of purchase orders on Il Crudo di Milano. They do not govern the provision of services or the sale of products by parties other than the seller that appear on the same website through links, banners or other hyperlinks.
  2. Before placing orders and purchasing products or services from other parties, we recommend checking their terms and conditions of sale.



Art. 3 - Conclusion of the contract


  1. To conclude the purchase contract, the electronic form must be completed and submitted by following the relevant instructions.
  2. The form contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the available payment methods, delivery arrangements for the products purchased and the associated shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and the procedures and deadlines for returning the products purchased.
  3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
  4. The contract is concluded when the seller receives the form completed by the user, after checking that the information it contains is correct.
  5. The buyer is required to pay the price once the online order submission procedure has been completed. This occurs when the buyer clicks the "COMPLETE AND SUBMIT ORDER" button at the end of the guided process.
  6. Once the contract has been concluded, the seller accepts the order for fulfilment.



Art. 4 - Registered users


  1. When completing the registration process, the user undertakes to follow the instructions on the website and provide accurate and truthful personal information.
  2. Once registered, the user will receive a confirmation email at the email address provided. Confirmation must be given within 48 hours. If confirmation is not given within this period, Il Crudo di Milano will be released from all commitments towards the user.
  3. Confirmation will in all cases release Il Crudo di Milano from any liability concerning the information provided by the user. The user undertakes to promptly inform Il Crudo di Milano of any changes to the information previously provided.
  4. If the user provides inaccurate or incomplete information, or if the parties concerned dispute payments made, Il Crudo di Milano may refuse to activate or may suspend the service until the relevant issues have been resolved.
  5. When the user first requests activation of a profile, Il Crudo di Milano will assign them a username and password. The user acknowledges that these credentials constitute the system for validating their access to the Services and the sole means of identifying them, and that actions performed through such access will be attributed to them and will be binding upon them.
  6. The user undertakes to keep their login details confidential, safeguard them with due care and diligence, and not disclose them to third parties, even temporarily.



Art. 5 - Product availability


  1. Product availability refers to actual availability at the time the buyer places the order. However, this availability must be regarded as indicative only because, as multiple users may be using the website at the same time, products may be sold to other customers before the order is confirmed.
  2. Goods may become partially or wholly unavailable even after the order confirmation email has been sent. In this event, the order will be automatically amended by removing the unavailable product, and the buyer will be immediately informed by email.
  3. If the buyer requests cancellation of the order, thereby terminating the contract, Il Crudo di Milano will refund the amount paid within 7 days of becoming aware of the buyer's decision to terminate the contract.



Art. 6 - Products offered


  1. Il Crudo di Milano sells:

food products

  1. Details of the products offered are available on our website at: www.ilcrudodimilano.it



Art. 7 - Payment methods and prices


  1. Product prices are those shown on the website at the relevant time, except in the case of an obvious error.
  2. In the event of an error, Il Crudo di Milano will notify the buyer as soon as possible, allowing them to confirm the order at the correct price or cancel it. Il Crudo di Milano will not, in any event, be obliged to supply products at an incorrectly stated lower price.
  3. Prices on the website include VAT and shipping costs. Prices may change at any time. Changes do not affect orders for which an order confirmation has already been sent.
  4. Once the desired products have been selected, they will be added to the shopping cart. Simply follow the purchasing instructions, entering or checking the information requested at each stage of the process. Order details can be changed before payment.
  5. Payment can be made by:

Credit cards and PayPal



Art. 8 - Delivery


  1. Il Crudo di Milano ships throughout Italy, excluding Vatican City State and the Republic of San Marino. Delivery is not available in the following areas: ________
  2. Il Crudo di Milano delivers both to the address provided by the user and to the collection points specified at the time of purchase.
  3. Delivery is generally made within 1 or, if no delivery date has been specified, within the estimated period indicated when the delivery method is selected and, in any event, no later than thirty days from the confirmation date.
  4. If delivery cannot be completed, the order will be sent to the depot. In this event, a notice will state where the order is being held and how to arrange a new delivery.
  5. If you cannot be at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
  6. If delivery cannot take place for reasons beyond our control within thirty days of the date on which the order becomes available for delivery, we will assume that you wish to terminate the contract.
  7. Following termination, the amounts paid will be refunded, including delivery costs but excluding any additional costs resulting from the choice of a delivery method other than the standard method offered, without undue delay and, in any event, within 7 days of termination of the contract. Transport resulting from termination of the contract may incur additional costs, which will be borne by the buyer.
  8. Shipping costs are borne by the buyer and are clearly stated when the order is placed.



Art. 9 - Transfer of risk


  1. The risks relating to the products pass to the buyer upon delivery. Ownership of the products is deemed to transfer once payment in full has been received for all amounts due in relation to them, including shipping costs, or upon delivery if this occurs later.



Art. 10 - Warranty and conformity of goods


  1. The seller is liable for any defects in the products offered on the website, including any failure of the items to conform to the products ordered, in accordance with Italian law.
  2. If the buyer entered into the contract as a consumer, meaning any natural person using the website for purposes unrelated to any business or professional activity they may carry out, this warranty applies provided that the defect appears within 24 months of delivery of the products, the buyer submits a formal complaint concerning the defects within 2 months of discovering the defect, and the online return form is completed correctly.
  3. In the event of a lack of conformity, a buyer who entered into the contract as a consumer is entitled to have the products brought into conformity free of charge through repair or replacement, or to receive an appropriate price reduction or terminate the contract in respect of the disputed goods and obtain a refund of the price paid.
  4. All return costs for defective products will be borne by the seller.



Art. 11 - Right of withdrawal


  1. For online purchases, the consumer may withdraw from the contract without giving any reason within 14 days of receiving the products, either personally or through a designated third party other than the carrier.
  2. If several products purchased in a single order are delivered separately, the 14-day period begins upon receipt of the last product.

    The exclusions provided for in Article 59 of the Consumer Code remain applicable, including those relating to products liable to deteriorate or expire rapidly.
  3. A user wishing to exercise the right to withdraw from the purchase may send an email, stating the order number and the user's name, to:

pescheria@nordfish.it

  1. The buyer must exercise the right of withdrawal by sending any explicit statement of their decision to withdraw from the contract or, alternatively, by submitting the optional model withdrawal form set out in Annex I, Part B of Legislative Decree 21/2014.
  2. The goods may be returned to any shop or collection point in Italy, as indicated on the website at the time of purchase.
  3. The goods must be returned intact, in their original packaging, complete with all their parts and the accompanying tax documentation. Subject to verification that these requirements have been met, the website will refund the amount paid for the products covered by the withdrawal, including any shipping costs, within a maximum of 1 day.
  4. As provided for by Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may withhold the refund until the goods have been received or until the buyer has provided proof of having returned them.
  5. The right of withdrawal does not apply if the services and products of Il Crudo di Milano fall within the categories listed in Article 59 of Legislative Decree 206/2005.
  6. The website will issue the refund using the same payment method chosen by the buyer at the time of purchase. If payment was made by bank transfer and the buyer wishes to exercise their right of withdrawal, they must provide the bank details required for the refund: IBAN, SWIFT and BIC.



Art. 12 - Data processing

  1. By using the website, the user authorises the processing of their personal data. This privacy notice also applies for the purposes of Article 13 of Legislative Decree No. 196/2003, the Personal Data Protection Code, and Article 13 of EU Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
  2. The data controller is Nordfish srl.
  3. The data processor appointed by the controller is Zotti Francesco.
  4. Data will be processed at Via Gaudenzio Fantoli 28/11 - Milano.
  5. Data is processed exclusively electronically, using IT tools and media designed to ensure its security and confidentiality. Stored information is protected against unauthorised access.
  6. The data processed includes information provided by users in relation to purchase orders and payments (which may include names, addresses and contact details), IP addresses and any other information provided.
  7. This data is used to fulfil purchase orders and process payments, disclose the data to third-party payment and shipping service providers, provide information about the website's activities and services, and communicate commercial offers from affiliated companies and business partners.
  8. Providing data and consenting to its processing for the purposes of the contract, namely order fulfilment and the related payment, is necessary to conclude and perform the contract. Refusal to provide this data or consent to its processing therefore makes it impossible for the user to purchase the products and services offered.
  9. Providing data and consenting to its processing for commercial communications is optional. However, refusal to provide this data or consent to its processing may make it impossible for the user to receive these additional services.
  10. The user always has the right to have their data updated, corrected or supplemented; to have data processed unlawfully erased, anonymised or blocked, including data that does not need to be retained for the purposes for which it was collected or subsequently processed; and to obtain confirmation that these actions and their content have been communicated to those to whom the data was disclosed or disseminated, unless doing so proves impossible or requires resources that are manifestly disproportionate to the right being protected.
  11. The user has the right to object, in whole or in part, on legitimate grounds, to the processing of their personal data, even where relevant to the purpose for which it was collected, and to the processing of their personal data for the purpose of sending advertising material, direct sales, market research or commercial communications.
  12. The user may also withdraw their previously given consent to the processing of their data by Il Crudo di Milano at any time.
  13. The user may exercise all rights provided for by EU Regulation 2016/679 and Law 196/2003 by writing to: pescheria@nordfish.it
  14. On their first visit, the user will be invited to choose their language and will be given the option to save their language preference. For this purpose, the user authorises the use of identification codes known as cookies, i.e. small files sent by the internet server and capable of being stored on the user's computer hard drive.
  15. The hard drive records information about the user's language preference and stores the website pages visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the website's content and presentation to the user's browser.



Art. 13 - Severability


  1. If any clause of these General Terms and Conditions of Sale is invalid for any reason, this will in no way affect the validity or enforceability of the other provisions of these General Terms and Conditions of Sale.



Art. 14 - Contact


  1. Requests for information may be sent by email to pescheria@nordfish.it, by phone on 025062428, or by post to the following address:

Via Gaudenzio Fantoli 28/11 - 28138 MILANO



Art. 15 - Applicable law and jurisdiction


    1. These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any overriding mandatory provisions of the buyer's country of habitual residence. Accordingly, the interpretation, performance and termination of these General Terms and Conditions of Sale are subject exclusively to Italian law.
    2. Any disputes relating to and/or arising from these terms and conditions must be resolved exclusively by the Italian courts. In particular, if the buyer is a Consumer, any disputes must be resolved by the court of their place of domicile or residence in accordance with the applicable law.



These terms and conditions were drawn up on 05/01/2020.